Terms of Service

Thank you for visiting YNDECIDED. These terms apply to your use of yndecided.com and to every order you place with us. By using the website or placing an order, you confirm that you have read and accepted them.

1. Who we are

This website is operated by Designs and Arts Trading (registered in Arabic as شركة التصاميم والفنون للتجارة (شركة شخص واحد)), trading as YNDECIDED, commercial registration number 1010768880, VAT registration number 314442544600003 ("YNDECIDED", "we", "us"), a company registered in Riyadh, Kingdom of Saudi Arabia. Our contact details are on our Contact Information page.

2. Using the website

The website and its content are for your private and personal use. You agree not to:

•           copy, resell or commercially use our products, images, texts or designs;

•           interfere with the website or try to gain access to our systems;

•           give false details or use a payment card that is not yours.

You must be 18 years or older, or have the permission of a parent or guardian, to place an order.

3. Our products

We take great care to show our pieces as they are. Colours may look slightly different on different screens. Each product page shows its measurements, and the size guide helps you choose your size. Small differences in fabric, print or finish can happen. These are part of the character of the piece and are not defects.

4. Authentic products and where we sell

YNDECIDED products are sold through our own website, yndecided.com. If we also sell on other online platforms, we do so under the brand name YNDECIDED, so you can recognize that the seller is us.

Products offered by sellers who do not appear under the YNDECIDED name, or anywhere other than our website and the platforms where we sell under that name, are not sold or authorized by us. We cannot confirm the authenticity, quality or condition of those products, and any such purchase is made at the full responsibility of the buyer. We reserve the right to take action against counterfeit and unauthorized sales to protect our brand and our clients.

5. Availability

All products are subject to availability. We work to keep our stock information accurate, but a product may sell out before your order is accepted. If an item you ordered is not available, we will tell you and refund that item in full.

6. Prices and VAT

All prices are shown in Saudi Riyals (SAR) and include VAT, excluding delivery charges. Delivery charges, where they apply, are shown at checkout before you pay. We may change prices at any time, but the price shown when you place your order is the price you pay. If we find a pricing error, we will contact you before dispatch and you may confirm or cancel your order.

7. Payment

You can pay with the payment methods shown at checkout. By paying, you confirm that you are the authorized holder of the card or account you use. Payments are processed by secure third-party payment providers. We do not store your full card details.

8. Your order and our contract

After you place an order, you will receive an email confirming that we received it. This email is not an acceptance of your order. Your order is accepted, and our contract with you begins, when we confirm by email that your order has been dispatched.

We may decline or cancel an order, for example when a product is unavailable, when there is a pricing or product information error, or when we cannot verify your payment or details. If we cancel an order that you have already paid for, we will refund you in full.

You may cancel your order at any time before we dispatch it by contacting us. We will refund you in full.

9. Delivery

We deliver using national and international carriers. Delivery times, charges and conditions are in our Shipping Policy, which forms part of these terms.

10. Checking your order

Please check your order when you receive it. If an item is damaged or is not what you ordered, please tell us as soon as you notice, with your order number and photos, so we can help you quickly.

11. Returns, exchanges and refunds

Our Returns, Exchanges & Refunds Policy forms part of these terms. It does not limit your rights as a consumer under Saudi law.

12. Our commitment to quality

YNDECIDED does not offer a commercial warranty on its products. We do promise to take the best care of our clients. If a product is damaged by the us, arrives damaged, or is different from what you ordered, please contact us as soon as you notice, with your order number and photos. We will replace or refund the product at no cost to you.

Damage caused by the client, such as wear, washing, misuse, alteration or accidents, is not covered by replacement or refund.

13. Intellectual property

The YNDECIDED name, the Arabic name غَيْرُ مُقَرَّرً, our logo, designs, artwork, photographs, texts and all other content of this website belong to us or are used with permission, and are protected by Saudi intellectual property laws. You may not copy, adapt, share, link to commercially or use them without our written permission.

14. Website availability and information

The website may be closed or unavailable at any time, with or without notice, for maintenance, security or technical reasons. We are not responsible for any inconvenience this may cause.

We work to keep the information on the website accurate and up to date, but we cannot guarantee that it is always complete. We may change the content of the website at any time.

15. Our responsibility

We are responsible for foreseeable loss or damage caused by our failure to follow these terms or by our negligence. We are not responsible for losses that were not foreseeable, for business losses if you use a product commercially, or for errors in third-party content. Nothing in these terms limits any responsibility that cannot be limited under Saudi law.

16. Events beyond our control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural events, government decisions, strikes, carrier disruption or failure of utilities. We will tell you if your order is affected. If the delay continues for more than 15 days, you may cancel the affected order and receive a full refund.

17. Privacy and cookies

How we use your personal data is explained in our Privacy & Cookie Policy.

18. Complaints

Please write to us first at cx@yndecided.com. We will do our best to resolve your concern fairly and promptly.

19. Changes to these terms

We may update these terms from time to time. The version published on the website on the day you place your order applies to that order.

20. If a part of these terms is invalid

If any part of these terms is found to be invalid or cannot be enforced, the rest of the terms remain in force.

21. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Before taking legal action, we encourage both sides to try to resolve any dispute amicably, starting with a written message to cx@yndecided.com.