Refund policy
Every ™ غَيْرُ مُقَرَّرً | YNDECIDED piece is checked and packed by hand before it leaves us. We want you to be delighted with every piece. If something is not right, our Consumer Excellence team will be pleased to make it right. This policy explains how we will make it right.
1. Returns
You may return an item within 7 calendar days of the day you receive it, and if it has not been used, you will receive a refund. To be accepted, the item must be:
- Unworn, unwashed and unaltered, in the same condition in which you received it;
- With all tags and labels attached;
- Where possible, in its original ™ غَيْرُ مُقَرَّرً | YNDECIDED packaging.
You are welcome to try your piece on to check the size and fit. We recommend doing so over clean clothing, with all tags still attached.
2. Exchanges
You may exchange an item for a different size or colour within 14 calendar days from the day you receive it, subject to availability and under the same conditions as returns. If the item you would like is not available, you may choose a refund instead, as long as you are still within 7 calendar days of receiving your order. After the 7 days, an exchange can be made only for a size or colour that is available.
3. Items that cannot be returned or exchanged
- Personalised or made-to-order items, made to your own request or specification, unless they are faulty or not as ordered;
- Items that have been worn, washed, altered or damaged after delivery;
- Items returned without their tags, or, where possible, without their original packaging.
These exceptions never apply to items that are faulty, damaged on arrival or different from what you ordered (see section 8). Pieces bought on sale or with a discount code have the same return and exchange rights as any other piece.
4. Pre-order pieces
Pre-order pieces can be returned and exchanged in the same way as any other piece, and the periods above start from the day you receive your pre-order. The expected dispatch date is shown on the product page when you place your pre-order. If your pre-order is late, your rights are explained in section 10.
5. How to return or exchange an item
- Within the periods above, request your return or exchange from your account on yndecided.com, write to cx@yndecided.com, or contact us by phone or WhatsApp on +966 58 354 3046, with your order number.
- We will confirm your request and arrange the collection of the item by our courier.
- Please hand the item to the courier within 7 calendar days of our confirmation, packed with care, in its original packaging where possible.
- We will check and inspect the item when we receive it and confirm your refund or exchange by email.
6. Return shipping
Wherever your order was delivered, inside or outside the Kingdom of Saudi Arabia, ™ غَيْرُ مُقَرَّرً | YNDECIDED pays the return shipping and the delivery of your exchanged piece.
If an item is faulty, damaged on arrival or different from what you ordered, we pay all shipping costs, wherever you are.
7. Refunds
Refunds are made to the original payment method. We will refund you within 14 calendar days of receiving your returned item, including the time we take to check it. Your bank, card provider or payment provider (such as Tabby or Tamara) may need additional time to show the refund. The refund covers the price you paid for the item, including VAT. A credit note for your refund will be sent to you by email.
For gift orders, the refund is made to the person who placed the order. The person who received the gift may exchange it for another size or colour, and the details of the order stay private.
8. Faulty, damaged or incorrect items
™ غَيْرُ مُقَرَّرً | YNDECIDED does not offer a commercial warranty on its products. If an item has a manufacturing fault, arrives damaged, or is different from what you ordered, please contact us as soon as you notice, and within 30 calendar days of delivery, with your order number and photos. We will replace or refund the item at no cost to you, including shipping. We use your photos only to handle your request, as explained in our Privacy Policy.
Damage caused by the client, such as wear, washing, misuse, alteration or accidents, is not covered by replacement or refund.
9. Cancelling before dispatch
You may cancel an order before it is dispatched by contacting us. We will refund you in full, including any delivery charge.
10. Late delivery
Your rights if delivery is late are in our Shipping Policy. In short, we will always tell you if we expect a delay, and if your order has not been delivered within 15 days of the order date, or of the delivery date we agreed with you, you may cancel it and receive a full refund.
11. Your legal rights
This policy forms part of our Terms of Service and does not limit your rights as a consumer under the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations.
12. Contact us
Have a question we have not answered? Our Consumer Excellence team will be pleased to help, at cx@yndecided.com or by phone and WhatsApp on +966 58 354 3046.
Last updated: 5 October 2026