Refund policy

Returns and Exchanges Policy


We strive to provide exceptional service and ensure your complete satisfaction. We are pleased to share our returns and exchanges policy to facilitate a smooth and efficient process


Returns for Online Orders:

  1. We offer a flexible return period of 7 calendar days from the date of delivery. 
  2. If 7 days have passed since your purchase was delivered, we regretfully cannot offer you a refund.


Exchanges for Online Orders:

  1. If you wish to exchange an item, we provide a 14-day exchange period from the date of delivery. 
  2. Please note that exchanges are subject to product availability.


Refund Process:

Refunds will be issued to the original purchaser, using the original method of payment.


Return and Exchange Requirements:

To qualify for a refund or exchange, please ensure the following conditions are met:


  1.  Original Packaging: Returns should be made in the original shipping packaging as well as the branded packaging. This includes the main item and any accompanying accessories, instruction booklets, labels, protective covers, leaflets, or boxes. Please ensure that all items are securely packed to prevent damage during transit.
  2.  Exchanges: For exchanges, please return the main item in its original shipping packaging, ensuring that the item is protected during transit. There is no need to return any accompanying accessories or additional items unless specifically requested by our customer support team.


Exceptions:

Please note the following exceptions to our returns and exchanges policy:


  1.  Personalized Items: Unfortunately, we cannot accept returns or exchanges for personalized items. We strive to provide a unique and personalized experience with our offerings.


For further information and a comprehensive overview of our returns and exchanges policy, we encourage you to consult the full policy available on our website. If you have any additional questions or require further assistance, our dedicated customer support team is here to assist you.


Thank you for choosing YNDECIDED. We appreciate your trust in our brand and are committed to ensuring your satisfaction with every interaction.